New Client Booking Policy
Due to high demand and limited availability in a one-person studio, all new clients must pay in advance to reserve an appointment.
A commitment deposit is a payment made to reserve your appointment time.
This payment is not refundable if the appointment is cancelled, rescheduled within 48 hours, or if you do not show up.
If you attend your appointment as scheduled, the commitment deposit will be applied toward your service total.
Please read the policy carefully before booking.
First-Time Client Commitment
First Appointment
To reserve your first appointment:
100% of the service price must be paid in advance
An additional $100 commitment deposit is required
The $100 commitment deposit is a non-refundable payment that secures your appointment time.
If you arrive for your appointment as scheduled, the $100 will be applied toward your service.
If the appointment is:
cancelled
rescheduled within 48 hours
missed (no-show)
the $100 commitment deposit will not be returned.
Second Appointment
To reserve your second appointment:
100% of the service price must be paid in advance
A $50 commitment deposit is required
The $50 commitment deposit is a non-refundable payment that secures your appointment time.
If you attend your appointment as scheduled, the $50 will be applied toward your service.
If cancelled or rescheduled within 48 hours, the $50 payment is not refundable.
Third Appointment
For the third appointment:
100% of the service price must be paid in advance
No additional commitment deposit is required
Rescheduling Policy
Appointments may be rescheduled no more than three (3) times total
After the third reschedule, any further changes will result in cancellation
In this case, all payments and deposits become non-refundable
After three completed appointments, clients are considered Preferred Clients and may book under standard studio policies.
Referred Clients
Clients referred by existing, active clients are treated as existing clients and are not subject to the New Client booking policy, provided the referral is confirmed at the time of booking.
Reactivated Clients (Inactive 6+ Months)
Clients who have not visited the studio for six months or longer are considered reactivated clients and are required to:
Pay 100% of the service price plus a $50 reactivation commitment deposit
After two consecutive, completed visits, standard booking status is restored
Important Notes
Commitment deposits secure appointment time, not services
Deposits are not transferable to missed or late-canceled appointments
Repeated cancellations or no-shows may result in declined future bookings
This policy is non-negotiable and applies equally to all clients unless otherwise stated
Agreement
By booking an appointment and submitting payment, you confirm that you have read, understood, and agreed to all studio policies, including cancellation, deposits, and commitment requirements. Pixie Dust Nail Studio reserves the right to refuse service to protect business operations and client experience.
This policy allows Pixie Dust Nail Studio to remain a calm, focused space dedicated to long-term, loyal clientele and uncompromised service quality.
Thank you for your understanding and respect.