Pixie Dust Nail Bar

New client

New Client Booking Policy

Due to high demand for appointments and the significant impact of last-minute cancellations on a one-person studio, advance payment and commitment deposits are required for new clients. Please read carefully before scheduling.

First-Time Client Commitment

First Appointment

  • 100% of the selected service price plus a $100 commitment deposit is required to book

  • Payment is required in full and in advance

  • The $100 commitment deposit is applied toward your service when you arrive as scheduled

  • The deposit is non-refundable if canceled or rescheduled within 48 hours, or in the event of a no-show

Second Appointment

  • 100% of the service price plus a $50 commitment deposit is required

  • The deposit is applied to your service when the appointment is completed as scheduled

  • The deposit is non-refundable if canceled or rescheduled within 48 hours

Third Appointment

  • 100% of the service price paid in advance

  • No additional commitment deposit required

After three completed appointments, clients are considered Preferred Clients and may book under standard studio policies.

Referred Clients

Clients referred by existing, active clients are treated as existing clients and are not subject to the New Client booking policy, provided the referral is confirmed at the time of booking.

Reactivated Clients (Inactive 6+ Months)

Clients who have not visited the studio for six months or longer are considered reactivated clients and are required to:

  • Pay 100% of the service price plus a $50 reactivation commitment deposit

  • After two consecutive, completed visits, standard booking status is restored

Important Notes

  • Commitment deposits secure appointment time, not services

  • Deposits are not transferable to missed or late-canceled appointments

  • Repeated cancellations or no-shows may result in declined future bookings

  • This policy is non-negotiable and applies equally to all clients unless otherwise stated

Agreement

By booking an appointment and submitting payment, you confirm that you have read, understood, and agreed to all studio policies, including cancellation, deposits, and commitment requirements. Pixie Dust Nail Studio reserves the right to refuse service to protect business operations and client experience.

This policy allows Pixie Dust Nail Studio to remain a calm, focused space dedicated to long-term, loyal clientele and uncompromised service quality.

Thank you for your understanding and respect.